Refund policy

Returns

• If you are not happy with your purchase and wish to return an item, please contact us via email within 30 days of receiving your order to be eligible for a full refund. IMPORTANT: any product you return must be in the same condition you received it and in its original packaging.
• Please note the customer is responsible for return shipping costs unless the item is faulty, damaged, defective, or not as described, in which case we cover the return shipping cost in full.
• Sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For order return inquiries, please email Support@DailyVitalityCo.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, Monday–Friday 8am–5pm.

Refunds (if applicable)

• Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For order refund inquiries, please email Support@DailyVitalityCo.com.

Reserved Rights Regarding Refunds

• IMPORTANT: once a return is initiated, your items have 14 days to arrive at our warehouse. If your items do not arrive within that time frame, we reserve the right to refuse the return. We also reserve the right to refuse returns that do not meet our Return Policy conditions, such as items that have been used, altered, laundered, damaged, or are missing parts. Cases of suspected abuse or fraud will be handled accordingly.

My order arrived damaged or it's missing

• If you receive a broken, damaged, defective, or incorrect item, please report it to us within 30 days of delivery with a photo of the item, and we will issue you a replacement or a complete refund. If you need to send it back to us, we will fully cover the return shipping cost. If your order appears to be missing but your tracking information indicates it was delivered, we recommend contacting your local carrier to confirm delivery. For order return inquiries, please email Support@DailyVitalityCo.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, Monday–Friday 8am–5pm.

Sale Items

• Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or canceled.

Return Shipping

Shipping and handling costs are not included in returns and refunds. The customer will be responsible for paying shipping costs for returning an item that is not of our error. 

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. DailyVitalityCo® takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by DailyVitalityCo®.

If a return shipping label is provided, the cost of the shipping label will be deducted from the refund amount as we do not offer free returns.

Return Process

Contact our customer service team at Support@DailyVitalityCo.com to request a return.

Clearly state the reason for return. Once submitted, the reason cannot be changed.

If your return is approved, you will receive detailed instructions, including a return authorization and the correct return address.

Package the item securely in its original, sealed packaging.

Ship the product to the address provided. Customers are responsible for return shipping costs unless the item is defective.

Please allow up to 7-14 business days for your return to be processed.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 7–14 business days.

Please note: it may take additional time for your bank or card provider to post the refund.

Returns Due to Customer Remorse

We understand that mistakes can happen. Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake or don't need any more so that we can evaluate the issue and make it right. For your remorse products, you will bear the Actual cost of return shipping.

The customer is responsible for return shipping.

We charge a restocking fee of 10% of the product cost.

Original shipping, duties, and taxes are non-refundable.

Return to Sender / Refused Deliveries

If you refuse the package or it is tagged as Return to Sender (RTS), this action will incur a restocking fee of 10% of the product cost and will be deducted from your refund amount. Your refund will be processed soon after we receive the items back from the courier at our warehouse. Please note that this can take up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund.

If, for any reason, you wish to reship your package, please contact our customer service team by sending an email to support@DailyVitalityCo.com. However, we want to inform you that reshipping the package will incur a re-shipping fee. The exact amount of this fee depends on your location.

Order Cancellations

Orders cannot be canceled once they are processed. If the item has shipped, it will fall under our standard return policy. If an order is canceled due to unavailability, a full refund will be issued.

DailyVitalityCo® Warehouse Returns

Please note that DailyVitalityCo® is based in the United Kingdom. All returns must be sent back to our UK return address, which will be provided once your return request is approved.

Customers are responsible for return shipping costs unless the item is defective or damaged. Because we are based in the UK, please be aware that return shipping from outside the UK may be more expensive. We encourage customers to consider this before making a purchase.

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